Privacy Policy
Effective date: 01-01-2026
1. General Principles
Van-MY operates an online peer-to-peer marketplace that facilitates the rental of camper vans between vehicle owners ("Hosts") and renters ("Travelers") through its website and related digital platforms (collectively, the "Platform").
To provide and operate its services, Van-MY processes certain personal data. Van-MY takes privacy seriously and is committed to protecting personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applicable regulations.
By accessing, registering, or using the Platform, you consent to the collection, use, disclosure, and processing of your personal data as described in this Privacy Policy.
Van-MY adheres to the following principles:
- Personal data is processed lawfully and fairly
- Processing is limited to specific, legitimate purposes
- Personal data is accurate and kept up to date
- Data is protected against unauthorized access or disclosure
- Data subjects' rights are respected
2. Who We Are and How to Contact Us
Van-MY is operated by Van-MY Sdn Bhd, a company incorporated in Malaysia, Penang.
If you have questions regarding this Privacy Policy or the processing of your personal data, you may contact us at:
Email: info@van-my.com
3. Types of Personal Data We Collect
We may collect and process the following categories of personal data:
a. Account and Identity Information
- Full name
- Email address
- Phone number
- Date of birth
- Profile photo
- Government-issued identification (where legally required for verification)
b. Booking and Transaction Information
- Booking details
- Rental dates and locations
- Payment status and transaction references
(Van-MY does not store full credit or debit card numbers)
c. Vehicle and Listing Information (Hosts)
- Vehicle registration number
- Vehicle specifications and photos
- Availability and location
- Ownership verification information
d. Communication Data
- Messages exchanged between Hosts and Travelers via the Platform
- Support inquiries and correspondence
e. Technical and Usage Data
- IP address
- Device and browser information
- Log data and activity on the Platform
- Cookies and similar technologies
4. Purposes of Processing Personal Data
Van-MY processes personal data for the following purposes:
a. Account Creation and Management
To create, verify, and manage user accounts and identities.
b. Booking and Rental Facilitation
To enable bookings, rental agreements, insurance arrangements (where applicable), and communication between Hosts and Travelers.
c. Payments and Payouts
To process payments, refunds, and payouts via licensed third-party payment providers.
d. Trust, Safety, and Compliance
- Identity verification
- Fraud prevention and detection
- Compliance with legal obligations
- Enforcement of platform terms
e. Customer Support
To respond to inquiries, resolve disputes, and provide technical or operational support.
f. Platform Improvement
To analyze usage, improve features, test new services, and enhance user experience.
g. Communications
To send service-related notifications such as booking confirmations, reminders, system messages, and updates.
h. Marketing (Optional)
With consent where required, to send newsletters, promotions, or relevant platform updates. You may opt out at any time.
5. Disclosure of Personal Data
Van-MY does not sell personal data. Personal data may be disclosed only in the following circumstances:
a. Between Users
Limited personal data is shared between Hosts and Travelers to facilitate rentals (e.g., name, booking details, vehicle information).
b. Service Providers (Data Processors)
We may share personal data with trusted third parties who provide services such as:
- Payment processing
- Identity verification
- Hosting and data storage
- Insurance services
- Customer support tools
These parties are contractually bound to process data only for specified purposes and in compliance with PDPA.
c. Legal and Regulatory Authorities
Where required by law, court order, or lawful request by government authorities.
d. Corporate Transactions
In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred subject to applicable legal safeguards.
6. Data Retention
Van-MY retains personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations.
Certain data may be retained:
- To resolve disputes
- To comply with statutory retention periods
- For fraud prevention and security purposes
When no longer required, data is securely deleted or anonymized.
7. Data Security
Van-MY implements appropriate technical and organizational measures to safeguard personal data, including:
- Access controls
- Encryption where appropriate
- Secure hosting environments
- Limited internal access on a need-to-know basis
While we take reasonable steps to protect data, no system is completely secure. Users are responsible for maintaining the confidentiality of their account credentials.
8. Your Rights Under PDPA
Subject to applicable law, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Withdraw consent (where processing is based on consent)
- Request deletion of data (subject to legal limitations)
Requests may be submitted to info@van-my.com.
We will respond within the timeframes required under Malaysian law.
9. Cookies and Tracking Technologies
Van-MY uses cookies and similar technologies to operate the Platform, analyze traffic, and improve services.
You may manage cookie preferences through your browser settings.
Further details are available in our Cookie Policy.
10. Changes to This Privacy Policy
Van-MY may update this Privacy Policy from time to time. Any changes will be published on the Platform with an updated effective date.
Continued use of the Platform after changes constitutes acceptance of the revised policy.
11. Contact
For any questions, concerns, or complaints regarding this Privacy Policy or personal data handling, please contact:
Email: info@van-my.com